Terms and Conditions

 

Terms and Conditions

All terms, prices, products, warranties and conditions subject to change prior notice.

 

Initial Order

Initial order must be a minimum of $5,000.00 U.S. dollars and will be shipped C.O.D. (cash or cashier’s check on delivery) or prepaid (paid in advance). No exceptions.

Minimum Order

$50.00 or a handling fee of $5.00 will automatically be charged to the invoice.

Drop Ship / Custom Orders

All drop ship and custom made orders must be faxed/emailed in – no exceptions.

Freight Policy

Orders that are invoiced at $2,000.00 and over will be shipped freight prepaid (with the exception of special priced orders). Orders must be invoiced at $2,000.00 or more to qualify for prepaid freight, no exceptions. Invoiced orders that are $50.00 to $1,999.99 will be shipped freight collect. Freight charges will be added to the invoice automatically. We reserve the right to choose the most economical carrier. If the customer request a different carrier and results in a higher cost, the customer will automatically be charged the difference on the invoice. Items that are backordered, when available will ship on the next order that qualifies for prepaid freight.

Credit Terms

Customers are C.O.D. (cash or cashier’s check on delivery) or prepaid until they apply and are approved for an open account. Customers with an open “credit account” terms are next 30 days from invoice date. There is a $25.00 check return fee.

Warranty

Rig Matters, Inc. warrants the products from original invoice date, a six month limited warranty against on either workmanship or material defects; all warranty is void on merchandise that has been welded, cut, drilled or modified in any way. Warranty is void if products is installed contrary to normal use or recommended installing practices. We are not responsible for any damage caused by road hazards, defects or rusting caused by misuse, neglect, accident, abuse or corrosive environments including acid washes, which can affect chrome plating and discolor stainless steel. All warranties are subject to inspection, warranty products must have a copy of the original purchase invoice, must be approved for return and shipped freight prepaid (at customer’s expense) to our warehouse or an authorized location. If on inspection we find the product to be under warranty, we will replace, repair or apply credit to your account.

Returns / Claims

All returns must be authorized. A copy of the original invoice and a list of items being returned must be submitted via fax or mailed. An RGA (return goods authorization) will be assigned. All returns are subject to a 20% restocking and/or repackaging fee. All returns are subject to inspection. All returns must be freight prepaid and have visibly the “RGA” number on all boxes or merchandise will refused. Any shortages must be reported immediately in writing (faxed in). After a period of three days any shortages will be void.